QUESTIONS REGARDING THE ARTWORK

Q: Please describe your PRINTS ?

We sell contemporary, limited edition canvas art prints.  Each design is printed onto the highest quality artist grade canvas using the best UV resistant inks (designed to give outstanding colour and longevity) and then stretched around a hand-made pine frame ready for hanging. The frames are approx 20mm in thickness. The finished article is then packaged using clearcorner corner protecters, double wrapped in bubble wrap, secured using stretch wrap and then wrapped again in corrugated cardboard.

Q: Please describe your PAINTINGS ?

We have two different types of painting on offer, single panel and multi-panel, all of which are totally hand-painted. Every painting starts life as a blank canvas and is 100% created by hand using the finest paints. When you receive your painting and unwrap it the first thing you might notice is the smell of the paint (this wears off after a few days). As each painting is made from scratch, every one is totally unique and is a "one-off". You should always bear in mind that each painting is created through the artistic interpretation of our highly-skilled artists.  The colours may vary ever so slightly from the images you see on this site according to the brightness and colour setting of your computer screen, although this is unlikley to be noticeable.          

The paintings are framed in the contemporary gallery style of canvas stretched around a warp-resistant wood stretcher frame and stapled on the reverse. For our single panel paintings the frame thickness is 34mm, wheareas we use a 20mm thickness frame for our multi-panel paintings. Each painting comes ready to hang straight from the box. NB If you want to frame a painting yourself with something different then contact us - we can easily send you an unframed painting as a rolled up canvas (which will be cheaper!).

When your painting is ready we wrap it in multi-layer packaging which is specially designed for art. We ensure that it arrives at its destination in the condition it left our studios.

In many cases the painting will have been very lightly sprayed with a colourless, soft satin varnish to protect it from harmful UV rays and dust and dirt as well as to bring out the beauty of the colours. This is done at the artist's discretion and depends entirely on whether the painting is sufficiently dried (it is not advisable to varnish a painting for the first few months after it has been painted in some cases) but when the paintings are varnished the colours and beauty are vastly enhanced and so we would generally recommend it and we offer it free of charge.

Q: Do you have a print or a painting of....? Can I commission a print or painting ?

If you don't see the print or painting you want on our website then please contact us if you have a particular image in mind or want is to reproduce a photo - we can certainly do it for you and would be happy to give you a cost.

Q: Do you offer a discount for multiple purchases ?

Absolutely ! Just add 2 or more pieces of art (prints and/or paintings) to your basket and you will see that 10% of the cost is automatically knocked off.  Naturally, you only pay the one flat shipping charge, no matter how many items you order.

NB: All our canvases are artistic interpretations of cultural icons, musicians, bands and films that have shaped our lives and are not officially endorsed by any person or film portrayed.

QUESTIONS REGARDING PAYMENT

Q: What payment method do you accept for UK buyers ?

We accept the following credit and debit cards using SSL (secure socket layer) encryption for UK and international buyers:

Visa
Switch
Maestro
Delta
American Express
Solo
MasterCard

Payment can be made online or we can take your details over the phone. We use the HSBC bank secure e-payment gateway so you should be reassured that your details are secure and will not be stored.

Q: How much is each Item US dollars / euros / my own currency ?

Just click on the drop-down box under "Currencies" on the right-hand-side.  The costs will then change to your local currency.  We are able to accept payment in GB pounds, euros, US dollars and CA dollars.

QUESTIONS REGARDING SHIPPING

Q: When will I get my print / painting ?

All of our orders are "special orders". We do not stock any items, so when you place an order with us it must be created from scratch. In the case of handpainted art a huge amount of manual skill is involved and this takes time.  In addition to that, there is a drying and framing time involved to create the final painting.

We regret that we cannot be held liable for delays in shipping - in the rare event of a delay in shipping we will of course assist in you in any way we can. We cannot refund postage costs on the basis of delays caused by the courier. We simply promise that we will do everything in our power to get your painting to you without delay. For US and Canadian orders please note that tranist times can be between 10-15 business days, so please factor this in.

If you order a print and painting we will send these to you separately - purely because of the differing lengths of time to create each.

Please check out the table of delivery times by clicking on Shipping at the top of this page.

Q: Can I arrange for the parcel to arrive on a certain day ? What about a Saturday delivery ?

Sometimes - if you live in the UK we can usually aim to get your parcel to you on a specific day - since we use a "48 hour" courier service the way we do this is by sending out the parcel 2 days before you wish it to arrive. Please be aware that this is not a foolproof system and very occasionally couriers are delayed and your parcel may take longer than anticipated to arrive.  We do our best but we cannot guarantee the efficiency of the courier company, although they have proved in the past to be extremely reliable. UNFORTUNATELY, OUR COURIERS DO NOT ALLOW US TO OFFER THIS SERVICE FOR OVERSEAS BIDDERS. PLEASE ALSO NOTE THAT WE CANNOT GUARANTEE THE EFFICIENCY OF THIS SERVICE

Q: Can you ship to my work address or to a friend, family member etc ?

We can only do this if you buy online or send a cheque.  Whilst doing so you should state the actual delivery address and if using Paypal choose to use this address when making payment.  It is always best to ensure that that someone will be at the address you specify to receive the parcel.  Therefore, if you are out all week at work then we would advise having it sent to a friend or relative's house.  It's entirely up to you though.

Q: I realise shipping is free to the UK, but If I purchase more than one print and/or painting would there be shipping costs in that case ?

Absolutely not. Shipping is FREE in the UK no matter how many items you order. If you live elsewhere you pay just the one shipping charge at flat rate, irrespective of the number of items you order.

Q: Can I collect the painting from your studios myself ?

I'm afraid it is no longer possible for us to do this. By law we require a verified address when taking payment - this address is where the art will be sent.

Q: Why don't you ship to Switzerland ?

This is just too costly, unfortunately

Q: I live overseas - will I have to pay import duty ?

If you live within the European Union you do not need to pay import duty and you should not be charged for it. For USA residents your chances of paying any import duty would be extremely remote, to say the least. Even if it becomes necessary, we understand that the duty payable would be a very low percentage of the item cost.

If you live elswhere in the world you might find that you get charged a small import duty. If you are concerned about this then we would recommend you check this first with your national Customs Office. Rest assured, shipping within the EU and to the USA in particular, is very hassle free.

Have we addressed all your questions ?
If not then contact Modern Canvas Art

Click HERE for Shipping Information